Customer support

Safran Filtration Systems provides support services for some 7,000 aircraft and 15,000 engines, working with 400 airlines and other operators, as well as MRO (maintenance, repair and overhaul) shops.

We design maintainability into all our products right from the outset to ensure the lowest possible total cost of ownership for all users.

That translates into an optimized combination of reliability and direct maintenance costs (DMC), backed by a comprehensive approach based on:

  • Simplification of tasks and fewer tools needed for these tasks.
  • Simplification of tasks and fewer tools needed for these tasks.
  • Increased time between maintenance operations.
  • Top-quality technical publications, operator support.
  • Very short delivery deadlines, via a global network of distributors.
  • Full support for operators during the entry into service of new aircraft.
CONTACT E-MAIL AOG
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Support Contacts

Routine orders are handled within 7 days, critical cases within 24 hours and AOG in 4 hours.

All parts are delivered with an EASA (European Aviation Safety Agency) Form 1.

 

Contacts:

Customer Support:click here

OEM Services (AOG service provider)
86 route de Roissy
93290 Tremblay-en-France
France

(near Roissy - Charles de Gaulle airport)

 

AOG: click here
AOG Phone : +33 1 72 02 23 23
AOG Fax : +33 1 49 75 45 74

 

 

RMA PROTOCOL (Returned Material Authorization) 

1. Fill the Return Material Form

protocole_rma_sfs_en.jpg

2. Contact our team
Mail to rma.nxn.sls@safrangroup.com

3. Safran Filtration Systems authorizes or not Returns sending the RMA Waybill (with a RMA Number)

4. The customer will be asked to properly package and stick outside of box the RMA Waybill.  
Mention the RMA number on all the paperworks.
Shipment within One week.

5. Safran Filtration Systems reserves the right to refuse any good returned without our prior acceptance.                                                              
                     

6. Any piece of client property will be returned after appraisal. It is up to the customer to proceed with its eventual destruction.

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